Refund and Cancellation Policy

Last updated: 5 September 2026

Rezumix sells credits, not subscriptions. You buy a pack of credits once and spend them on the tools you want. There is nothing to cancel and nothing that renews automatically. This page explains what happens to your money and your credits.

1. What a credit is

A credit is a prepaid unit you spend on our AI tools. Mock Interview setup costs 3 credits, Interview practice attempt costs 1 credit, Career Path costs 1 credit, Skill Gap Analysis costs 1 credit, Resume Analyzer costs 1 credit. Resume Builder and Personality Prediction are free and cost no credits. Current pack prices are on the pricing page.

2. Credits are not refundable

Once a credit pack is purchased, the payment is final. We do not refund credits, whether they are used or unused, and we do not convert credits back into money. If you are unsure whether the tools suit you, buy the smallest pack first. Every new account also receives 2 free credits, so you can try a tool before paying.

3. Credits expire after 90 days

Each purchase is valid for 90 days from the date of that purchase. Every pack carries its own expiry date, so a pack bought in March does not shorten or extend a pack bought in May. When you spend credits, the ones expiring soonest are used first. Expired credits cannot be restored, extended or refunded. You can see every pack and its expiry date on your Credits page.

4. When we do return your credits

If a tool fails because of a problem on our side, the credits for that attempt are returned to your account automatically, with their original expiry date unchanged. This covers cases like our AI provider erroring out, a request timing out, or a report that never generates. Our outage should never cost you a credit. If you were charged and did not receive a result, and the credits have not come back within a few minutes, contact us.

This is a return of credits, not money. It does not apply when you are simply unhappy with what the AI produced. These tools give guidance, not guaranteed outcomes, and a result you disagree with is not a service failure.

5. Failed and duplicate payments

If money left your account but credits were not added, that is a payment issue, not a refund request, and we will fix it. In most cases the credits arrive on their own within a few minutes once our payment partner confirms the transaction. If they do not, email us with your payment ID and we will either add the credits or refund the amount in full.

Genuine duplicate charges, meaning the same pack paid for twice in one attempt, are refunded in full to the original payment method. Approved refunds are processed within 5 to 7 working days and may take a few more days to appear on your bank or card statement, depending on your bank.

6. Account closure

You can stop using Rezumix at any time and there is no subscription to cancel. If you close your account, or we terminate it for a breach of our Terms and Conditions, any remaining credits are forfeited and are not refunded.

7. Pricing changes

We may change pack prices or what each tool costs in credits. Changes apply only to purchases made after the change. Credits you already hold keep the value they had when you bought them, for the rest of their validity period.

8. Contact us

For anything about a payment, a missing credit, or this policy, email rezumix.ai@gmail.com with your registered email address and the payment ID. We reply within 2 working days.